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About Us

SheLoveHair is a luxury hair brand built on confidence, care, and connection. Rooted in a lifelong love for hair and the power it has to transform how women feel about themselves, our brand exists to make every client feel seen, valued, and beautiful. From the quality of our collections to the way we serve our customers, everything we do is guided by one belief — that great hair is more than a look, it is an experience.

TERMS & CONDITIONS — SheLoveHair

By accessing this website or placing an order with SheLoveHair, you agree to the terms and conditions outlined below.

ALL SALES FINAL

All purchases made with SheLoveHair are final. We do not offer refunds, returns, exchanges, replacements, or store credit under any circumstance. Once an order is placed, it cannot be canceled, modified, refunded, or exchanged for any reason.

ORDER CONFIRMATION RESPONSIBILITY

Customers are responsible for reviewing their order confirmation immediately after purchase. Failure to report an error does not qualify an order for cancellation, modification, refund, or replacement.

SHIPPING ADDRESS & DELIVERY RESPONSIBILITY

Customers are solely responsible for providing the correct shipping address at checkout. SheLoveHair is not responsible for orders shipped to an incorrect address entered by the customer.

Orders marked as delivered by the carrier to the address provided at checkout are considered successfully fulfilled and are not eligible for refunds, replacements, credits, or disputes. SheLoveHair is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.

SHIPPING TIMEFRAMES & CARRIER DELAYS

Shipping timeframes provided at checkout are estimates and are not guaranteed. SheLoveHair is not responsible for delays caused by shipping carriers, weather conditions, holidays, or peak shipping periods. Carrier delays do not qualify for refunds, replacements, credits, or chargebacks.

PICKUP POLICY

Next-day pickup is available for on-hand online orders only. Same-day pickup is not available.

Pickup orders are held for fourteen (14) days at no charge. After fourteen (14) days, a five-dollar ($5) per day holding fee will apply until the order is picked up. Unclaimed pickup orders remain non-refundable.

PRE-ORDER POLICY

Pre-orders are not available on the website. All pre-orders must be placed by texting 662-804-8187 and will be invoiced separately. Pre-orders cannot be combined with website orders.

All pre-orders are final sale and follow the same no-refund, no-exchange policy as all other purchases.

PRODUCT DISCLAIMER & RISK ACKNOWLEDGMENT

All products are sold as-is. By purchasing from SheLoveHair, you acknowledge that individual results may vary. SheLoveHair makes no guarantees regarding personal results, satisfaction, or outcomes.

CHARGEBACKS & PAYMENT DISPUTES

By completing a purchase, you authorize the charge to your payment method and agree to all store policies. Any chargeback filed that violates these Terms & Conditions will be actively disputed with supporting documentation, including order confirmation, delivery confirmation, IP address data, checkout agreement, and communication records.

Fraudulent chargebacks may result in permanent banning from future purchases and legal recovery of funds.

FRAUD PREVENTION & ACCOUNT RESTRICTIONS

SheLoveHair reserves the right to refuse service, cancel orders, or permanently block future purchases from customers who violate store policies, attempt chargebacks, or engage in fraudulent activity. Fraudulent activity may be reported to payment processors and relevant authorities.

POLICY CHANGES

SheLoveHair reserves the right to update or modify these Terms & Conditions at any time without prior notice. The policies in effect at the time of purchase apply to that order.

GOVERNING LAW

All purchases and disputes are governed by the laws of the state in which SheLoveHair operates. Any disputes must be resolved in that jurisdiction.

FINAL AGREEMENT

By placing an order with SheLoveHair, you confirm that you have read, understood, and agreed to these Terms & Conditions.

All sales are final. No refunds. No returns. No exchanges. No exceptions.

About Us

The Heart Behind the Brand

Our Purpose, Built with Love

About Us

The Heart Behind the Brand

Our Purpose, Built with Love

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Terms & conditions

TERMS & CONDITIONS — SheLoveHair

ALL SALES FINAL

ORDER CONFIRMATION RESPONSIBILITY

SHIPPING ADDRESS & DELIVERY RESPONSIBILITY

SHIPPING TIMEFRAMES & CARRIER DELAYS

PICKUP POLICY

PRE-ORDER POLICY

PRODUCT DISCLAIMER & RISK ACKNOWLEDGMENT

CHARGEBACKS & PAYMENT DISPUTES

FRAUD PREVENTION & ACCOUNT RESTRICTIONS

POLICY CHANGES

GOVERNING LAW

FINAL AGREEMENT

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