📦 SheLoveHair Pick-Up & Ordering Guide

(Cordova Warehouse Pickup System)

At SheLoveHair, we use a next-day pickup system designed to keep inventory accurate, organized, and secure for our customers.

Because our warehouse and pickup location are separate, we do not offer same-day pickup.

This system allows us to guarantee that every order placed online is properly prepared and ready for you.

Please read the information below so you understand exactly how the process works.

⏱ Next-Day Pick-Up System

We operate using a Next-Day Pickup System.

This means:

• Orders placed today will be ready tomorrow at 10AM
• Pickup hours are Monday–Saturday | 10AM – 6PM
• Closed Sundays

Example:

Order placed Monday → Ready Tuesday at 10AM

Order placed Friday → Ready Saturday at 10AM

Order placed Saturday → Ready Monday at 10AM

We only transfer orders from our warehouse to the pickup location once per day, which is why same-day pickup is not available.

This system allows us to guarantee that every order is prepared properly and ready for you when you arrive.

🔐 Self-Serve Locker Pick-Up System

All pickup orders are placed inside our secure self-serve locker system.

Here is how pickup works:

1️⃣ Place your order online under "pickup in store"
2️⃣ Once your order is ready, we will text/email you
3️⃣ When you arrive, text us so we can open the door
4️⃣ We will provide you with your locker number and passcode
5️⃣ Your order will be waiting safely inside the locker

This system allows customers to quickly grab their order without waiting.

📍 Pick-Up Location

Online Pickup is available ONLY at our Cordova location.

📍 Cordova Pickup Location
1658 Appling Rd (LUXE STUDIOS)

For questions, please contact us:

📱 662-804-8187

⏳ Order Hold Policy

We understand that some customers cannot pick up immediately.

Orders will be held for up to 5 business days.

After 5 business days, if locker space is needed, your order may be removed from the locker and you will need to schedule a pickup time.

Your items will remain safe and reserved for you.

🛍 Understanding “ON HAND” vs “PRE-ORDER”

When shopping on our website, you will see products labeled ON HAND or PRE-ORDER.

ON HAND

If an item says ON HAND, it means:

✔ The item is currently in our Cordova warehouse
✔ It qualifies for next-day pickup
✔ It will be ready the following business day at 10AM

When you purchase an ON HAND item, it is automatically reserved for you.

PRE-ORDER

If an item says PRE-ORDER, it means:

• The item is not currently in our warehouse
• It must be shipped from our factory warehouse to us
• Once received, it will be prepared for pickup

You may also choose to have PRE-ORDER items shipped directly to you, which skips the step of sending the item to our warehouse first.

🚚 Shipping Option

If you cannot pick up your order, shipping is available.

Simply choose Shipping at checkout and enter your address.

Delivery options:

• $15 — Memphis area delivery
• $20 — Surrounding areas

Delivery must be scheduled in advance.

⚡ Need Hair the Same Day?

If you need hair the same day, you may visit one of our Beauty & Company partnership locations.

Please understand that the inventory in these stores is completely separate from our website inventory.

The items you see listed online are located in our Cordova warehouse only and are prepared for next-day pickup through our locker system.

Beauty & Company carries a limited amount of SheLoveHair inventory, and availability may vary.

To see what they currently have available, you will need to:

• Visit the store in person, or
• Call the store directly

Even if you call ahead, items cannot be held or reserved, and another customer may purchase the item before you arrive.

For this reason, we always recommend ordering through our website, where inventory is shown in real time and your item is immediately reserved once purchased at our Cordova.

🛒 Ready to Shop?

If you're finished reading, click the Home button at the bottom left corner to return to the main website.

All items shown on the homepage that say ON HAND are available for next-day pickup.

Shop confidently knowing your order will be ready and reserved for you.

OR 

Shop our ON HAND collections below.

🔥 Popular Wigs (Baddie On A Budget Collection)
https://shelovehairco.com/products/baddie-on-a-budget-units

✨ Wigs On Hand

https://shelovehairco.com/collections/wigs

✨ Bundles On Hand
https://shelovehairco.com/collections/bundles

✨ Lace Pieces On Hand
https://shelovehairco.com/collections/lace