Shop your favorite wigs, bundles & lace 💕

Appointments now available 🎀

Now offering Raw Hair — luxury you’ll love in every strand

Need to Know/How to Shop

WHERE TO SHOP

All collections are available online.
Online orders are eligible for next business day pickup or shipping.

Once your order is placed, it will be prepped and ready the following business day during business hours. You will receive a pickup notification via email or text with instructions on how to retrieve your order.

Pickup Hours
Monday–Saturday | 10 AM–6 PM
Sundays: Closed

IN-STORE SHOPPING

We are located inside two retail locations:
• The Beauty & Company – Perkins
• The Beauty & Company – Hacks Cross

Our Premium Collection is available in store only.
Online sales or promotions do not apply in store.
In-store pricing differs from online — please refer to our price list.

In-store purchases are available for immediate pickup.
You may call the store ahead of time to check current availability, or walk in and ask for SheLoveHair — a team member will direct you to our section.

ON-HAND + PREORDERS

Preorders are clearly labeled in our online menu.
If an item is not listed, please contact us directly.

All items marked ON HAND on our website are available for next business day pickup at our Cordova location or will ship immediately.

TERMS & CONDITIONS — SheLoveHair

By accessing this website or placing an order with SheLoveHair, you agree to the terms and conditions outlined below.

ALL SALES FINAL

All purchases made with SheLoveHair are final. We do not offer refunds, returns, exchanges, replacements, or store credit under any circumstance. Once an order is placed, it cannot be canceled, modified, refunded, or exchanged for any reason.

ORDER CONFIRMATION RESPONSIBILITY

Customers are responsible for reviewing their order confirmation immediately after purchase. Failure to report an error does not qualify an order for cancellation, modification, refund, or replacement.

SHIPPING ADDRESS & DELIVERY RESPONSIBILITY

Customers are solely responsible for providing the correct shipping address at checkout. SheLoveHair is not responsible for orders shipped to an incorrect address entered by the customer.

Orders marked as delivered by the carrier to the address provided at checkout are considered successfully fulfilled and are not eligible for refunds, replacements, credits, or disputes. SheLoveHair is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.

SHIPPING TIMEFRAMES & CARRIER DELAYS

Shipping timeframes provided at checkout are estimates and are not guaranteed. SheLoveHair is not responsible for delays caused by shipping carriers, weather conditions, holidays, or peak shipping periods. Carrier delays do not qualify for refunds, replacements, credits, or chargebacks.

PICKUP POLICY

Next-day pickup is available for on-hand online orders only. Same-day pickup is not available.

Pickup orders are held for fourteen (14) days at no charge. After fourteen (14) days, a five-dollar ($5) per day holding fee will apply until the order is picked up. Unclaimed pickup orders remain non-refundable.

PRE-ORDER POLICY

Pre-orders are not available on the website. All pre-orders must be placed by texting 662-804-8187 and will be invoiced separately. Pre-orders cannot be combined with website orders.

All pre-orders are final sale and follow the same no-refund, no-exchange policy as all other purchases.

PRODUCT DISCLAIMER & RISK ACKNOWLEDGMENT

All products are sold as-is. By purchasing from SheLoveHair, you acknowledge that individual results may vary. SheLoveHair makes no guarantees regarding personal results, satisfaction, or outcomes.

CHARGEBACKS & PAYMENT DISPUTES

By completing a purchase, you authorize the charge to your payment method and agree to all store policies. Any chargeback filed that violates these Terms & Conditions will be actively disputed with supporting documentation, including order confirmation, delivery confirmation, IP address data, checkout agreement, and communication records.

Fraudulent chargebacks may result in permanent banning from future purchases and legal recovery of funds.

FRAUD PREVENTION & ACCOUNT RESTRICTIONS

SheLoveHair reserves the right to refuse service, cancel orders, or permanently block future purchases from customers who violate store policies, attempt chargebacks, or engage in fraudulent activity. Fraudulent activity may be reported to payment processors and relevant authorities.

POLICY CHANGES

SheLoveHair reserves the right to update or modify these Terms & Conditions at any time without prior notice. The policies in effect at the time of purchase apply to that order.

GOVERNING LAW

All purchases and disputes are governed by the laws of the state in which SheLoveHair operates. Any disputes must be resolved in that jurisdiction.

FINAL AGREEMENT

By placing an order with SheLoveHair, you confirm that you have read, understood, and agreed to these Terms & Conditions.

All sales are final. No refunds. No returns. No exchanges. No exceptions.