FAQ
Perfect — I’ve taken everything you approved (your FAQs, shipping, pickup, returns, processing times, density info, payment details, and the new “why we don’t carry ready-to-ship units” question) and combined it into one clean, polished section that sounds professional, trustworthy, and customer-focused — just like your brand 💕
You can copy and paste this directly onto your website:
⸻
SheLoveHair Policies & FAQ
At SheLoveHair, every policy and process we have is designed with you in mind. We truly care about your experience and want to make sure your order arrives quickly, beautifully packaged, and exactly how you envisioned it. Below you’ll find answers to our most common questions and a full breakdown of how we operate with transparency and care.
⸻
Do you have hair on hand?
Yes, we do have some hair on hand, but please note that our online inventory is not on hand.
If you want a same-day pickup, you’ll need to visit one of our in-store locations in person. You cannot order online and pick up the same day since all online orders are pre-order or shipped directly from our vendor.
📍 Beauty & Company Locations:
• 2685 S Perkins Rd, Memphis, TN
• 4202 Hacks Cross Rd, Suite 109, Memphis, TN 38125
🕓 Store Hours:
Monday – Saturday 8:30 AM – 6:30 PM
Sunday 12 PM – 5 PM
⸻
Why doesn’t SheLoveHair carry ready-to-ship units on hand?
Our trusted Vendor 🔥 ships orders out quickly and provides a much larger range of ready-to-ship units than we could ever stock in store. Allowing our China-based vendor to ship directly means:
• You get more styles, lengths, and textures to choose from
• Orders are shipped on time and efficiently
• We don’t have to overstock locally — keeping our quality high and prices fair
We made this decision to give our customers more variety and faster service. We’re also working to ensure every single order is properly branded with SheLoveHair packaging and presentation for the best experience possible. 🩷
